WIRELESS SUPPORT
SUPPORT HOURS
For technical support call us at 613-632-4075 Option 1.
We offer technical support Monday to Saturday from 8:00 a.m. to 8:00 p.m.
Before calling please read the basic troubleshooting steps for your type of internet connection below:
WIRELESS TROUBLESHOOTING
- Check power injector light
- Make sure the radio has power. If not, please connect the injector to a different power outlet.
- Restart wireless radio
- Disconnect the power injector and wait 2 MINUTES. After that time, reconnect the power. It will take the radio up to 5 minutes to reconnect to the access tower.
- Restart your router
- Disconnect the router power and wait 2 MINUTES. After that time, reconnect the power to the router.
