ADSL SUPPORT

SUPPORT HOURS

For technical support call us at 613-632-4075 Option 1.
We offer technical support Monday to Saturday from 8:00 a.m. to 8:00 p.m.

Before calling please read the basic troubleshooting steps for your type of internet connection below:

Check modem lights: Make sure the modem has power with the cord that came with your modem. Other types of power cords are know to cause problems.
Check the DSL light on the modem: If DSL light is on, the modem is connected. If not, first try restarting the modem by cyling power off (30 seconds) then back on.
Check the INTERNET light on the modem: If INTERNET light is on, the modem is connected to the internet. The problem is most likely a Wifi issue inside your house. If not, first try restarting the modem by cyling power off (30 seconds) then back on.